AAAAA Telemarketer 新西兰 Job hunter's checklist
What are the chances of getting a job?
Chances of getting a job as a telemarketer are good due to high turnover.
Drop in job numbers, but vacancies fairly common
According to Ministry of Business, Innovation and Employment estimates, the number of telemarketers fell by about 10% between 2010 and 2012.
This was caused by:
- a growing trend to use overseas call centres rather than local telemarketers, due to cheaper overseas rates
- ongoing effects of the 2008-2009 economic recession, such as organisations spending less on market research.
Despite these trends, vacancies often arise because many telemarketers work on a casual or part-time basis, and tend to stay in the job for a short period only.
Experience analysing survey data and doing business-to-business research sought after
Employers are keen to recruit telemarketers who can also analyse the data from surveys. This can be valuable experience that helps you progress to the role of market research analyst.
Also, business-to-business research, which involves surveying business people to find out more about them and their organisation, is a growing area. Employers are often looking for telemarketers with experience in this area.
Types of employers varied
Telemarketers can work for:
- research firms
- large private organisations
- government departments.
Some experienced telemarketers are self-employed and work on contract.
Pay
Pay for telemarketers depends on the organisation they work for. Some companies pay a low base wage, but offer commissions based on sales.
According to industry sources, telemarketers can earn up to $15 an hour.
Some experienced telemarketers are self-employed. They contract their services to market research companies for an hourly rate, which is usually between $20 and $40.
- MoreBusiness.com website - use this calculator to convert pay and salary information
- Ministry of Business, Innovation and Employment website - information about minimum pay rates
What you will do
Telemarketers may do some or all of the following:
- use the telephone to take calls from, or make calls to customers
- explain the product or service they are promoting to customers
- raise funds or make sales over the telephone
- ask people to pay their bills
- keep records of sales, and interested customers
- make appointments for sales representatives
- follow up on telephone messages left by customers
- gather information about customers and conduct polls or surveys
- update company databases.
Skills and knowledge
Telemarketers need to have:
- knowledge of the companies, products or services they call people about
- knowledge of different sales techniques and how to approach people in ways that will invite them to answer
- a good telephone manner.
Telemarketers may also need to have keyboard and data entry skills.
Working conditions
Telemarketers:
- usually work flexible hours, which may include weekends or evenings. Some telemarketers work regular business hours
- work in call centres and offices, and may work from home.
What's the job really like?
Thava Guy - Telemarketer
Great job for talkers
“I like talking to people full stop,” laughs Thava Guy, a customer service representative for a telephone call centre.
“I work in inbound and outbound calling, which gives me a nice variety of work. I either answer incoming calls for one of our many clients or make outbound calls to members of the public to try and sell them a client’s product or service."
Challenging but rewarding work
"It can be a real challenge trying to sell a product and reach sales targets. It sometimes feels like I’m trying to sell myself. But it’s always rewarding when I know I’ve sold the product by the way a customer responds to me and my questions. And some of the people I talk to are lovely.”
Systematic procedures help
Apart from the opportunity to talk to so many people on a daily basis, Thava finds the set procedures in her work very satisfying. “I’ve always liked procedures and a systematic working environment. We are given a lot of guidance and ongoing training to improve our work, and we are always setting targets and goals to keep us motivated and on the ball.”
Pay
Telemarketers need to have a good telephone manner
Updated 19 Apr 2013
http://www.trademe.co.nz/jobs/sales/telesales/listing-698937001.htm
| Company: | Kiwi heat |
|---|---|
| Location: | Lower Hutt, Wellington |
| Listed: | Fri, 21 Feb |
| Type: | Part time, Permanent |
Good old KIWI company ready to take NZ back to our own hand.
We are looking for a true telemarketer who is result driven, people oriented and passionate about creating new business growth. The outstanding candidate could be the next team leader.
We are responsible for 150 leads per week and more. The company is working very closely to provide the best value home comfort and efficiency to NZ home owners.
You MUST;
a) Have outbound calling EXPERIENCE
b) Be SELF MOTIVATED and SERIOUS about performing and earning at the highest levels
c) Have a PROFESSIONAL and CONFIDENT phone manner
d) Be open to and welcome additional COACHING from us to make you even more successful than you are already
e) Be PUNCTUAL and RELIABLE in regards to the agreed roster
f) Excellent WORK ETHIC
g)ACCURATE with data entry
H)ENTHUSIASM
I)TEAM PLAYER
J)Ability to REACH and EXCEED targets
Job hunter's checklist
- Get tips on writing a winning CV and cover letter
- Can your life-skills be job-skills. Take the quiz
- Get your $1000 KiwiSaver kick-start
- What will income protection cost me?
- Make sure you know your employment rights
Remuneration for those who have proven themselves is a BASE + COMMISSION structure that will allow you to earn more than you could anywhere else i.e. If you really are the best, this opportunity will allow you to earn the best !
Applicants for this position should have NZ residency or a valid NZ work visa.
Job hunter's checklist
- Get tips on writing a winning CV and cover letter
- Can your life-skills be job-skills. Take the quiz
- Get your $1000 KiwiSaver kick-start
- What will income protection cost me?
- Make sure you know your employment rights
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